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Privacy Policy

Privacy Policy

 

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from https://solpexsolar.com/ (website). We gather your personal information to help improve our products and customer service, to keep in touch with you when gifts, special offers, discounts are in place and to provide an enhanced and more personalized shopping experience for you. When we talk about "personal information" in this Privacy Policy, we are referring to Device Information and Order Information.

 

Order Information

Purpose of collection: to make accessible to our customers, members or users when you: place an order, participate in our forums, surveys, contests, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, membership registrations, and engage in other activities and services.

Order Information collected: name, address, telephone number, email address; billing information; gender and birth date; products purchased and gift recipients' names, addresses, telephone numbers and email addresses, and other information you provide to us, including User Submissions (defined in the Terms of Use).

 

Device Information

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Device information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

We collect Device Information through the following technologies:

  • "Cookies" are data files placed on your device or computer that typically contain an anonymous, unique identifier. For more information about cookies and how to disable them, please visit http://www.allaboutcookies.org.
  • "Web beacons", "tags" and "pixels" are electronic files that record information about how you browse the site.
  • Third Parties, including Third Parties that have placed their own Cookies on your device(s).

Note: The Services do not support "Do Not Track" requests because of the use of Cookies.

 

1. How do we use the information we collect?

We use the information we collect to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience, to inform you and your gift and message recipients of offers and discounts from Solpex and our affiliated brands and to enable you to receive credits for purchases under loyalty or buying programs which you have joined. In addition, we may make such information (except for credit card number and expiration date, unless you consent otherwise), including aggregated information, available to selected third parties, but not limited to, those who share or rent information for direct marketing purposes.

 

Please note that any personal information you reveal or post on one our public forums (as defined in the Terms of Use), such as a message board, chat room, discussion group, folder, survey, contest, sweepstakes, user review and rate forum, and all User Submissions, are not protected by this Privacy Policy and may be collected, shared and used by us or with third parties, including to contact you. Information you give out or post on our public forums you disclose at your own risk.
 
2. Interest-Based Advertisements
We serve advertisements, and also allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors and research firms, to serve advertisements through the Services. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors ("Interest-Based Ads"). Information for Interest-Based Ads (including Personal Data) may be provided to us by you, or derived from the usage patterns of particular users on the Services and/or services of Third Parties. Such information may be gathered through tracking users’ activities across time and unaffiliated properties, including when you leave the Services. To accomplish this, we or our service providers may deliver Cookies, including a file (known as a "web beacon") from an ad network to you through the Services.
 
3. Cookies:
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, essential, performance, advertising, and social media or content cookies.
You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways.
You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.
 
4. DDA
We comply with the Digital Advertising Alliance ("DAA") Self-Regulatory Principles for Online Behavioral Advertising. Through the DAA and Network Advertising Initiative ("NAI"), several media and marketing associations have developed an industry self-regulatory program to give consumers a better understanding of, and greater control over, customized ads based on a consumer’s online behavior across different websites and properties. To make choices about Interest-Based Ads from participating third parties, including to opt out of receiving behaviorally targeted advertisements from participating organizations, please visit the DAA’s or NAI’s consumer opt-out pages.
 
5. Consent to Transfer and Submission
Solpex is operated in the United States. If you are not in the United States, please be aware that any information you provide to us will be transferred to the United States. By using the website or providing us with information, you hereby consent to this transfer.
 
In addition, if you submit data to us about other individuals (such as your message and gift recipients), you agree that you have obtained consent from each such individual to the submission, transfer and processing of the information. Although personal information collected by us through the website, emails, mail, fax, and telephone is used by us in accordance with this Privacy Policy, laws generally applicable to the protection of personal data in the U.S. may not be as stringent as those in other countries.
 
6. Links to Other Web Sites
Solpex wants you to be aware that when you click on links and ad banners that take you to affiliated or third-party website, you will be subject to the privacy policies and Terms of Use of those websites, not ours. We encourage you to read the posted privacy statement and user terms whenever using, and prior to providing any personal information to any other website.
 
7. Security and Passwords
If you place an order on our website, it will encrypt the credit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best with Microsoft's Internet Explorer® or Netscape Navigator®. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of information we receive.
 
8. Changes
We may update this privacy policy from time to time to reflect (for example) changes in our practices or for other operational, legal or regulatory reasons.
 
9. Contact info.
Phone: (323) 736-0490